CALL US0330 113 9518
EMAIL USinfo@worldconnectuk.com
ADDRESS124 Upton Lane, Forest Gate, London, E7 9LW

when you use the services of World Connect, you thereby agree that you are an authorised representative of your company and that you are opening an account with World Connect for your company. By ordering services from World Connect you and your company understand that you will not receive transportation services directly from World Connect but that you will receive discounted billings from World Connect for shipping services provided by a carrier or carriers.

You agree to the terms and conditions on the World Connect application form, you agree that the information provided in the world connect application form for the purpose of obtaining credit is warranted to be true. You agree that World Connect may cancel your account at any time without prior notice for any reason or no reason.

Subject to the terms and condition of carriers:

You agree that all shipments are subject to the terms and conditions of the carriers, as well as these terms and conditions, you agree to become familiar with each carrier terms and conditions, which can be found on each carrier’s website and / or airway bills prior to tendering any shipments.



you agree not to resell the services of World Connect to other companies, and you agree to immediately notify World Connect if another company is found to be using your World Connect account. You agree that any quoted rates may change if the characteristics of the actual shipment differ from those reported by you such as: weight, dimensions, commodity or any other conditions not accurately described at the time the shipment is processed.



insurance claims are processed based on the terms and conditions set by the carriers shipping the goods.



you agree to the above terms and conditions of use and the payment terms on the World Connect application form. The charges for each shipment relate directly to the weight and dimensions you enter, if the actual weight and dimensions of your shipments are greater than those entered additional charges will apply to your initial payment. Items returned from no EU countries are subject to return charges.


Your Obligations

when you book a shipment through World Connect you shall ensure that the terms of the shipments and any information provided are complete and accurate and you shall cooperate with World Connect in relevant courier in all matters relating to the shipment.

If you fail to comply with the above World Connect and / or relevant courier shall, without limiting any other rights or remedies, have the right to suspend any or all shipments until you remedy the default, and we shall not be liable for any cost or losses sustained or incurred by you arising directly or indirectly from the failure or delay of the shipments. You shall reimburse us on written demand for any costs or losses sustained or incurred arising directly or indirectly from any such default.



the package labels need to be attached securely to the box ready for the driver to collect. Please ensure you are available during the parcel ready time and the latest collection time you have detailed, at least 4.30pm or later needs to be selected as the close time in order to guarantee a collection.

A window time of at least 2 hours between parcel ready time and closing time needs to be given. Morning collections are not guaranteed - collections are normally made in the afternoon. Your address location will have its own cut off time to book a collection by, the cut off time of your area may vary between carriers, please check this with the carrier.



please note that, even where specified deliveries are guaranteed, some areas of the UK and other worldwide destinations do not offer a guaranteed service, please contact us if you need assistance. For deliveries to countries outside the EU a commercial invoice is required for customs clearance, parcels without a commercial invoice will be delayed or returned.

Customs procedures may vary from country to country, delays can occur as items go through normal custom clearance, customs may also require additional paper works from the receiver.If there is no one to receive the parcel, further attempts to deliver m ay be made, following unsuccessful delivery attempts your item may be returned. Charges may apply.



This can be a cause of frustration to both sender or receiver, so attention to this area is very important. Please provide sufficient internal cushioning to support the goods inside the box from internal movement and use a strong enough box to provide external protections, you hereby warrant to us that such cushioning will be sufficient to protect your goods from normal movements that take place in the carrier system.

Parcel should not be strapped or attached together; this is not a secure way for parcel to travel in a parcel network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit. You hereby warrant that all items travelling through our services will be packaged in such a manner so as to be able to withstand a short drop. Fragile items should not be sent through our services.


Customer service

The World Connect online system has full track and trace capability. This automated system enables you as the user to check the progress of your shipment. This is your responsibility. We do not see individual shipments as they go through the system. Please contact our customer service team if you need any help with your shipment.


Governing law and jurisdiction

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.


Prohibited and restricted items

Please see carrier’s own terms and conditions for prohibited and restricted items. Hazardous goods are not generally accepted. Please contact us for details.



IWe are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


Limitation of liability

Nothing in these conditions shall limit or exclude the liability of World connect for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors or fraud or fraudulent misrepresentation. World connect will not be held liable for any loss of business due to any delayed, damaged or lost shipments nor for any indirect, special or consequential loss or damage.



Without limiting its other rights or remedies World connect may terminate your account with immediate effect by giving written notice to you if you commit a material breach of any of these conditions, including failure to pay any amount due on the due date for payment, suspend or threaten to suspend, or cease or threaten to cease to carry on all or a substantial part of your business.



Whilst every effort has been made to ensure the accuracy of the information contained in all our web pages, the content is naturally subject to change and we cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it, whether express or implied.